Missed Collections & Inquiries 

Missed Collections or Inquiries

Waste Connections of Canada is the contractor responsible for the curbside collection of garbage, recycling and yard & garden waste. If you have a question regarding your curbside collection service, or to inquire about a missed or delayed collection, please contact:

Waste Connections of Canada
112 - 1219 Commercial Way
Penticton, BC  V2A 3H4
Tel:  250-490-3888
Toll Free:  1-866-998-4888
email:  csrpenticton@wasteconnections.com
website:  www.wasteconnectionscanada.com

Your curbside collection may have been missed or delayed due to one or more of the following reasons:

• Improper placement/spacing of your cart(s);
• Improper material (contamination) in your cart(s);
• Overfilling of your cart(s);
• Carts not accessible or hidden from view;
• Not having your cart(s) out for collection by 7:00am;
• Cart is placed by obstacles, or placed improperly;
• Presence of prohibited waste; 
• Collection is not scheduled for that particular week, refer to Curbside Collection Calendar Jul 2022-Sep 2023 (884 KB pdf);
• Unfavourable Weather Conditions or unsafe conditions that could jeopardize the safety of residents and collection staff; 
  
  • Curbside Collections will occur as soon as it is safe to resume service; or
  • Please place carts and 'tag-a-bags' out by 7:00am the following day for collection.